- Game Panel
- Billing Login
- Forums
- Support
- Deals

# OUR TERMS & CONDITIONS
By placing an order electronically (web order form) you are agreeing to the following terms of service: Terms of Service Please read through these terms of service thoroughly before placing an order for any services from GEL-Gaming/GEL-Hosting. If you have any problems understanding them open a support ticket. Services are, unless otherwise stated, on a rolling monthly contract and will renew each month until the client cancels the order/contract. GEL Gaming will not under ANY circumstances accept liability financial or otherwise for loss of service, loss of earnings, loss of profit, loss of data, or any other incidental damages occurring directly or indirectly due to hardware or software failure of our systems/services, or by following advice and guidance from our staff. Client Acknowledgement As a client of GEL Gaming you acknowledge that services provided may be disrupted at any time during your service period due to circumstances outside our control. The client acknowledges and agrees that GEL Gaming will NOT be held liable for ANY damages arising from ANY disruption of service provided by GEL Gaming. It is the clients sole responsibility to ensure that data is fully backed up externally. The client also acknowledges that any type of slander targeted at the company or employees will result in immediate termination of services without refund Support Support will be provided by tickets using our online support system. The Client acknowledges that GEL Gaming will only provide support for services Offered. Support tickets can be opened 24/7, our support team will endeavour to answer tickets within 20 minutes, however this time scale cannot be guaranteed or relied upon due to the varying nature of support and conditions outside of our control. Staff may be able to help with third party software but the company offers no guarantees. Further support should be sought from the creators or developers of the relevant software. Game Server Rules As a client of GEL Gaming you agree and acknowledge the following: Advertising of other server providers is strictly prohibited and may result in account suspension/termination of contract. Bandwidth and space provided are for the usage of game server files ONLY. Game server files (.exe .dll) may NOT be modified without the express permission of GEL-Gaming. The updating of server files from legitimate sources is allowed. Bots and other add-ons that may increase CPU usage are NOT allowed without the express permission of GEL-Gaming. Editing slots on your server will result in TERMINATION. You will only use the amount of slots you have paid for. Mods installed by GEL-Gaming (MW3 Server messages etc) GEL-Gaming will endeavour to update mods on servers as soon as they become available We will NOT accept any liability for downtime and offer no guarantees about how long it will take to have any mods updated We will offer to set your server back to default files and settings until a new updated mod becomes available, if you wish us to do this you should raise a support ticket Webhosting Rules As a client of GEL-Gaming / Hosting you agree and acknowledge that your account or sub accounts will: Not be used to host material which violates any law or regulation put in place by the country of which the server is located (UK, EU) Not be used for hosting backups, large video files or downloads Not to allow copyrighted software / media to be hosted without express permission by the copyright holder Not allow Adult / Racist content to be hosted Not allow Proxy servers or BOTS of any kind to be installed Not to allow any information, tools or attempts related to hacking, phishing, phreaking, virii or spam to be hosted or installed on our servers Not to allow anything that degrades the performance of any of our servers Unlimited file hosting is only applicable to files that are directly related to website(s) on the clients account. We reserve the right to revoke and place limitations on users accounts as we see fit. We reserve the right to update our services / prices, giving the client 28 days notice of any changes If any of the above rules are infringed, the clients account/service will be terminated without refund. In addition to the above we reserve the right to ban the use of any applications which we deem unsuitable, or which may degrade the quality of service for other customers. GEL-Gaming reserve the right to change these terms of service at any time without prior notice or warning E&OE Account Cancellation All requests for cancelling any service / services must be made online with at least 10 days notice, failure to do so will result in being charged the full months invoice. Cancellation can be done by: visiting http://billing.gelgaming.com/clientarea.php?action=products select the service / product you with to cancel (button located to the right of product) Click the request cancellation You are responsible for making cancellations to your subscription payments (Paypal). Payments: Clients will be invoiced 14 days in advance of the payment due date. 7 days before the payment due date another reminder will be sent to the client. If payment is not received by the due date (midnight) the service will be automatically suspended until payment is received. If the invoice is still not paid after 7 days, a further invoice unpaid notification will be generated and issued. Finally after 14 days of unpaid invoice(s) the clients services will automatically be deleted from our systems, rendering all the clients files irretrievable. Refunds: All game servers and webhosting come with 7 day refunds, if you are not happy you may cancel for a full refund IN NO EVENT WILL GEL-GAMING AND GEL-HOSTING BE HELD LIABLE BY ITS CUSTOMERS FOR ANY CONSEQUENTIAL, DIRECT OR INDIRECT, SPECIAL, INCIDENTAL DAMAGES OR ANY LOSS OF PROFIT, REVENUE, DATA OR GOODWILL WHETHER INCURRED OR SUFFERED AS A RESULT OF UNAVAILABILITY OF THE SERVICES, PERFORMANCE, NON-PERFORMANCE, NEGLIGENCE, TERMINATION, BREACH OR ACTION OR INACTION UNDER THIS AGREEMENT EVEN IF THE CLIENT ADVISES GEL Gaming OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE FOREGOING LIMITATION ON LIABILITY, HOWEVER, SHALL NOT RELIEVE GEL Gaming FROM LIABILITY FOR DIRECT DAMAGES ARISING SOLELY OUT OF GEL-GAMING / GEL HOSTING GROSS NEGLIGENCE OR WANTON OR WILLFUL MISCONDUCT IN PERFORMANCE OF THE HOSTING SERVICES.